🚚 Shipping Policy

We are committed to getting your skincare products to you quickly and safely so you can enjoy your wellness ritual as soon as possible.

📦 Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order ships, you will receive a confirmation email with tracking information.

During high-volume periods (seasonal launches, promotions), processing times may be slightly longer.

🚀 Shipping Methods & Rates

We currently ship within the United States.

Shipping rates are calculated at checkout based on:

• Order weight/size

• Delivery destination

• Selected shipping method

📍 Delivery Estimates

Standard US Shipping: 3–7 business days
Expedited options may be available at checkout.

Delivery timeframes are estimates provided by the carrier and are not guaranteed.

📨 Lost or Delayed Packages

Once a package is transferred to the carrier, carrier delays are outside of our control.

If your tracking shows delivered but you did not receive your package:

• Please wait 48 hours

• Check with neighbors or front desk/package room

• Contact the carrier directly

If you still cannot locate your package, please reach out to:
📩 info@espiritucollective.com
We will help open an investigation with the shipping carrier.

🧴 Damaged or Incorrect Items

If your products arrive damaged, defective, or incorrect:

• Contact us within 7 days of delivery

• Include order number + photos for review

We will gladly replace damaged/incorrect items.

🧾 Address Errors

Customers are responsible for ensuring their shipping address is correct at checkout.
We are not able to redirect packages after they have shipped.

If a package is returned due to an address error:

• Customer will be responsible for re-shipment costs

📬 Questions?

Please contact us anytime at:
📩 info@espiritucollective.com